We pride ourselves on the level of support we give our systems. All of our technical support personnel are also system developers, so they have the working knowledge and the capability to answer your questions. Besides having a working knowledge of the software, our staff also knows how to integrate a ticketing system into your venue.
End user support is a standard feature of all our software systems. One year of technical support is provided with the initial purchase of our software systems. After the first year, a sensible support and maintenance plan keeps your system current and provides access to the best support in the business.
Updates to the current version of the software is free, and upgrades to the latest versions are covered as part of the annual support plan. All updates are available on our web site 24 hours a day, or you can subscribe to our popular Updates by Mail service and have them mailed to you the day they are released.
Additionally, Folio is supplied with comprehensive and easy to follow documentation that is available with a click of the mouse.
A Lasting Partnership
With 25 years of experience working with venues, fairs and expositions, MarTech Systems has developed software systems that set the standard in the industry. Our commitment to quality shows in the fact that more than 82% of our customers take advantage of our annual support and maintenance plan every year.
While a standard level of support is provided with every product, we also realize that some users may require more support. That's why we provide custom tailored service and support solutions to meet your needs.
Various support options are available to meet the needs of all venues. This can include extended support hours with support technicians, 24 hour web site access, individualized training, and custom programming.
Feel free to visit MarTech Systems Support Services for your technical support needs.